Last Revised: August 14, 2025
Purpose
At RelationalAI, we respect your need for online privacy and protect any Personal Information that you may share with us in an appropriate manner. This Privacy Policy (“Privacy Policy”) explains how RelationalAI (“us”, “our”, or “we”) and our website, relational.ai as well as any subdomains thereof (collectively the “Sites”) use, collect, disclose, and protect your Personal Information. By using our Sites, you acknowledge that we will Process your Personal Information as described in this Privacy Policy. In some cases, we rely on your consent, while in others we Process your Personal Information based on our contractual obligations, our legitimate interests, or as required by law. Where consent is required by applicable law, we will obtain it separately and provide the opportunity to withdraw that consent at any time. We will not use Personal Information for purposes that are materially different from those disclosed without first notifying you and obtaining any required consent.
When you use or access the Sites, we may collect Personal Information about you for our legitimate business interests, including:
Definitions
Personal Information
Through your use of the Sites, including creating a user account or when you contact us through the Sites, we may request your name, email address, and other Personal Information. Your name, email address, and other information may be used to inform you regarding services, releases, events, or to send newsletters or promotional materials, including for products and services that we offer in collaboration with our affiliates and business partners. The Personal Information you provide may also be used to complete transactions, such as when you download content, register for a subscription, or make a payment.
Categories of Personal Information We Collect
We may collect the following categories of personal information depending on your interactions with our Sites or services:
We do not knowingly collect biometric, health, or financial account numbers unless specifically disclosed at the point of collection. We also do not use or disclose Sensitive Personal Information (as defined under applicable law) for purposes other than those permitted by law, such as providing requested services, preventing fraud, or ensuring security.
Site Usage and Visitor Details
Your Site usage details such as time, frequency, duration and pattern of use, features used, and the amount of storage used may be recorded by us to enhance your experience of the Sites and to help us provide our products and services.
We may use your Internet protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other details to analyze trends, administer the Sites, track visitor movements, facilitate downloads, and to improve our Sites.
When Using the Product
We may collect data relating to the performance and configuration of our Product and our customers’ and their authorized Users’ consumption, use of, and interaction with the Product (collectively, “Usage Data“). While most Usage Data does not include Personal Information, the following types of Usage Data may include Personal Information:
Usage Data is used by RelationalAI for (a) providing, supporting, and operating our products and services, (b) network and information security, and (c) analyzing, developing, and improving our products and services.
Cookies and Other Tracking Technologies
We use temporary and permanent Cookies to enhance your experience of our Sites. If you turn Cookies off, you may not be able to use registered areas of the Sites. We tie Cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the Sites.
Technologies such as Cookies, beacons, tags, and scripts may be used by the Sites. These technologies are used in analyzing trends, administering the Sites, tracking users’ movements around the Sites, and to gather demographic information about our user base as a whole. We may create and use reports based on the use of these technologies on an individual as well as aggregated basis.
Google Analytics uses Cookies to help us analyze how visitors use the Sites. For more information on Google Analytics, including how Google Analytics collects, uses, and discloses information, please see: Google Privacy & Terms.
We may allow third parties to use the Sites to collect Personal Information about your online activities over time and across different websites, applications, and other online products or services.
By using our Sites, you consent to our use of cookies unless you opt out or disable cookies via your browser settings or our cookie preference tool. Where required by law (e.g., GDPR), we provide a cookie consent banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time.
Additional Information Uses
We may Process your Personal Information and data as necessary to meet contractual obligations or to comply with our legal obligations. We may retain and use your Personal Information to resolve disputes, enforce our rights, or to protect our, our users’, and others’ legal rights, property, safety, and security. We may also use your Personal Information to comply with applicable laws and industry standards, and to enforce our policies, Terms of Service, or rights arising from contracts, or for such other purposes as you may authorize at the time you submit the information. In the event of a personal data breach, we will notify affected individuals and applicable supervisory authorities without undue delay, as required by applicable law.
For individuals located in the EEA, UK, or Switzerland, our legal basis for collecting and using personal information will depend on the context. We typically rely on the following bases:
Automated Decision-Making and AI/ML Use Disclosure
We do not use Personal Information to make decisions based solely on automated Processing that could produce legal or similarly significant effects for you. If we introduce such functionality, we will notify you and provide meaningful information about the logic involved and your rights under applicable law.
We may use artificial intelligence or machine learning to improve Product features, analyze user behavior, or enhance support automation. These tools do not make decisions that produce legal or similarly significant effects for users. Any AI/ML models we develop or deploy are trained on aggregated and/or anonymized data wherever feasible, and not on identifiable Personal Information unless necessary and permitted under applicable law. If our use of these technologies materially changes, we will update this Privacy Policy and provide any required disclosures under applicable law.
We take all reasonable and appropriate steps to protect your Personal Information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration and destruction. We use appropriate technical and organizational measures to protect your personal information which may include: physical access controls, encryption, internet firewalls, intrusion detection and network monitoring depending on the nature of the information and the scope of processing. Our staff, who may have access to your Personal Information, are required to keep your Personal Information confidential.
You are responsible for adhering to your own organization’s security policies, confidentiality obligations and privacy policies. You are responsible for ensuring that you are authorized to access our Product, and are responsible for all your security compliance obligations related to your organization.
Information From Third Parties
We may collect information about you from third parties, including third party applications, social media applications, or data providers that collect demographic or marketing-related information, such as lead generators.
Job Applicants and Employees
If you apply for a job at RelationalAI, we collect and Process Personal Information relevant to your application. This includes your resume, contact details, education/employment history, and any other data you choose to submit.
Your data is used to evaluate your candidacy and comply with legal obligations.
With Whom We Share Information
We may need to share your Personal Information and your data with our affiliates, Service Providers, business partners, and other third parties that support our organization, for the purpose of providing our services to you. The purposes for which we may disclose your Personal Information or data to our Service Providers may include, but are not limited to, data storage, database management, content management, and payment processing. We will share your Personal Information with third parties only in the manner and for the purposes described in this Privacy Policy. We do not sell your Personal Information to third parties.
We may share Personal Information that you provide to us with our affiliates or business partners, to communicate with you about co-branded, jointly-offered, or jointly-created products and services, including for marketing purposes.
If you are a current customer and wish to opt out of sharing Personal Information you submit with our affiliates or business partners, you may contact us using the information in the “Contact Us” section of our Sites.
Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to local law enforcement authorities under a legal process or an enforceable government request. We may disclose Personal Information to investigate or prevent unlawful activities or misuse of the Sites. In addition, we may also disclose Personal Information to protect our and others’ rights, property, or safety.
We may also disclose Personal Information to a successor in interest in the event of an actual or potential merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale of all or a portion of our business or assets.
Where Do We Store and Process Personal Data
To facilitate our global operations, RelationalAI may transfer, store and Process personal data within our group of companies or with Service Providers in any country or region they maintain facilities, including the United States, Europe, India, Asia and Australia. Laws in these countries may differ from the laws applicable to your country of residence. We take steps to ensure that personal data is Processed, secured and transferred in accordance with this Privacy Policy and applicable law.
Where we transfer personal data from the European Economic Area to other countries in which applicable laws do not offer the same level of data privacy protection, we rely on appropriate safeguards to help ensure an adequate level of data protection, such as ensuring any such transfer is subject to the terms of the applicable model clauses or other required and adequate transfer mechanism.
RelationalAI complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. RelationalAI has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the Processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the European Commission Standard Contractual Clauses and UK International Data Transfer Addendum. RelationalAI has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the Processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, RelationalAI commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/dpf-dispute-resolution for more information or to file a complaint. RelationalAI remains liable in situations where we transfer personal data onward to third parties. Please note that we may be required to disclose personal data that we receive under the DPF in response to lawful requests by public authorities. Under certain conditions, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted, as described here. RelationalAI is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. To learn more about the DPF, please visit the DPF website.
Security
We maintain appropriate data collection, storage, Processing, and security practices, intended to protect Personal Information collected through the Sites.
Third-Party Subprocessors and Certifications
We may engage third-party subprocessors to support our infrastructure, including hosting, storage, analytics, communications, and payment services. These providers are contractually obligated to protect your Personal Information in accordance with this policy.
We maintain industry-standard certifications and assessments to ensure security and compliance, including SOC 2 Type II, ISO 27001, etc.. For more information, please visit https://trust.relational.ai/.
We regularly evaluate the security posture of our partners and require data protection agreements before onboarding any third party that Processes Personal Information.
Your Choice in Information Use
You may be asked to provide Personal Information to engage in certain activities, such as to submit an order or to request information from us. You may choose not to provide the Personal Information we request. If you choose not to provide us with your Personal Information, we may not be able to process your request.
Not providing information we request may also restrict your ability to use certain features of the Sites. For example, you may be able to restrict the collection of Personal Information or functionality through your device’s operating system or by disabling Cookies, but doing so may prevent you from using the functionality of the Sites.
From time to time, we may send emails to you regarding new services, releases, promotional materials, and upcoming events. You may opt out of receiving newsletters and other secondary messages from us by selecting the ‘unsubscribe’ function present in every email we send. However, you will continue to receive essential transactional emails.
For more information about your choices regarding your Personal Information, you may contact us using the form in the “Contact Us” section of our Sites.
Changes to our Privacy Policy
We may modify this Privacy Policy to reflect changes in our privacy practices at any time and without prior notice to you. When we do so, we will update the Effective Date of the Privacy Policy. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. Your continued use of the Sites after the Effective Date of any change to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. We will post a prominent notice on our Sites for material changes and, where required by law, obtain your consent.
This section sets out rights applicable to personal data of individuals located in the European Economic Area (“EEA”) and Switzerland, and our obligations regarding their Personal Information.
If you are located in the EEA or Switzerland, then you have the right to request access to and correction or deletion of your Personal Information. You may also request that we provide you with a copy of your Personal Information, or update it or delete it on your behalf. Your right to request access, correction, or deletion is sometimes limited. For example, we will not provide you with access to information that includes Personal Information of another person, and we will keep limited Personal Information notwithstanding a request to delete if necessary, for example, for us to establish, exercise, or defend against a legal claim. To request access to, or correction or deletion of your Personal Information, please submit your request by sending an email to the address specified in the “Contact Us” section of the Sites.
Similarly, you have the right to restrict or object to our Processing of your Personal Information. The right to restrict Processing arises only in limited circumstances, for example, if you think we are Processing inaccurate information. In cases where our basis for Processing your information is the satisfaction of our legitimate interest (e.g., fraud prevention), you may object to our Processing. However, we will decline your request if our interest in continuing to Process your information is sufficiently compelling to legally override your interest in the request, or our Processing is necessary, for example, to establish, exercise, or defend a legal claim. You may also prevent us from sending direct marketing at any time without limitation. To request a restriction or to object to Processing, please submit your request by sending an email to the address specified in the “Contact Us” section of our Sites.
You also have the right to obtain your Personal Information and transfer it to another party, or ask us to do so on your behalf, which we will do when technically feasible. This right is limited, and only arises when our Processing of your information is automated and based on your consent or our user agreements and/or terms of service. If our Processing of your information is based on your consent, you have the right to withdraw that consent at any time. To exercise these rights, please submit your request by sending an email to the address specified in the “Contact Us” section of our Sites. To help protect your privacy and maintain security, we will take reasonable steps to verify your identity before granting you access to your Personal Information or complying with your request.
Individuals in the EU also have the right to lodge a complaint with a supervisory authority established in their country.
We retain Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements, enforce our agreements, or resolve disputes. Retention periods vary based on the nature of the data and our legal obligations, but we periodically review and delete or anonymize data that is no longer necessary.
If you are a California resident, you have the following rights under the California Consumer Privacy Act (as amended by the CPRA):
To exercise these rights, please contact us at privacy@relational.ai or use the “Do Not Sell or Share My Personal Information” link in the footer of our website (where applicable).
We do not knowingly sell Personal Information of users, including those under 16 years of age.
Our Sites are not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect Personal Information from children without verifiable parental consent. If we become aware that a child has provided us with Personal Information, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with Personal Information without your consent, you may contact us at privacy@relational.ai and we will take steps to remove such information.
As part of our operations, we may transfer information about you to any jurisdiction where we do business. When you use the Sites, you acknowledge that we may transfer information about you as described in this Privacy Policy. We may transfer your Personal Information for any of the purposes identified in this Privacy Policy to our affiliates, Service Providers, and business partners that may be located outside of the jurisdiction where you are located. The laws in those jurisdictions may not provide the same level of data protection compared to the laws in your country. However, we will treat your Personal Information as subject to the protections described in this Privacy Policy.
When we transfer Personal Information from the EEA or Switzerland to entities located outside of the EEA or Switzerland, we rely on legal mechanisms such as your consent or standard contractual clauses adopted by the European Commission to establish adequate safeguards.
If you have specific concerns regarding data privacy or protection, you may contact our Data Protection Officer at dpo@relational.ai.
This Privacy Policy is available in alternative formats or languages upon request to ensure accessibility for individuals with disabilities or those who prefer another language.
If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at privacy@relational.ai, or via post at:
RelationalAI, Inc.
Attn: Legal Dept.
2120 University Ave
Berkeley, CA 94704
USA
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